Frequently Asked Questions

A. Follow these steps:

• Verify you have administrative rights on the computer.
• Run the program. When the License Manager dialogue is shown, select the 'Run Purchase & Registration Wizard...' button or select Tools|License Manager from within the software.
• Ensure the Register by Internet option is selected and select the 'Next' button.
• Select Download license using the certificate option and select the 'Next' button.
• Fill out the registration form using the Certificate Number and then select the 'Next' button. The license will be generated and copied to your computer.

A. Moving the license requires using the Certificate Number that was provided upon purchase. The four steps for moving the license to a different computer are:

1. Uninstall softWoRx Explorer from the current computer.
2. Call the Service Hotline at (800) 862-5166 between the hours of 8 a.m. and 5 p.m. (PST) with the Certificate Number that was supplied at the time of purchase. The Certificate will be reset for use on a different computer.
3. Download and install the latest version of softWoRx Explorer on the new computer.
4. Register softWoRx Explorer on the new computer using the Certificate Number.

A. A few changes have been made in installation requirements. They are:

• Prior to installing the new version the previous version must be uninstalled.
• Mac OSX 10.4 and above, Windows XP/Windows 7, Linux 7.2 and above.

A. There are a few new installation requirements for Mac OSX. They are:

• Prior to installing the new version the previous version must be uninstalled.
• Administration rights are required for installation.
• The application must be installed in the default location of /Applications.
• Mac OSX 10.4 and above.

A. There are permission issues that have not been resolved with installing the application someplace other than the home folder. Each user of Linux will have to perform installation at this time. Because a license is associated with a computer and not a user, the license can either be downloaded again or the file "softWoRxExplorer_License.key" that is found in the "AppliedPrecision" folder can be copied to each user's "AppliedPrecision" folder.

A. Customer support can be obtained through our Service Hotline. Support is only available for issues during installation and for 30 days after download of the software's license key.

A. softWoRx Explorer was designed and tested to work in the diverse computer environment of biological sciences.

Computer Systems:

• Windows 7 / Windows XP
• Linux 7.2 and above
• Macintosh OSX 10.4 and above

A minimum of 8+ MB graphics card with a true-color (24 bit+) display is required. A minimum of 256 MB of system memory is required but the software will operate much faster with 512 MB and above. Stacks of images can be quite large. The software loads and manipulates images in horizontal strips so images larger than the allotted memory can be loaded. Approximately 100 MB of hard disk space free is required during the installation depending upon the O/S. A network card is required in the computer even if the computer is not connected to a network. This is a licensed product and the license is associated with the unique ID in the Ethernet cards.

A. softWoRx Explorer can import/export files of the following formats:

Import:

• Applied Precision DeltaVision images
• Applied Precision arrayWoRx images
• TIFF files
• Multi-Frame TIFFs
• Multi-File TIFFs
• Molecular Dynamics GEL TIFFs
• Leica TIFFs
• Zeiss TIFFs
• OME-RC2 (Open Microscopy Environment - Release Candidate 2)
• JPEG
• OIB
• PNG
• PPM
• INCELL Analyzer 2000

Export:

• Applied Precision DeltaVision images
• Applied Precision arrayWoRx images
• TIFF files
• Multi-File TIFFs
• Molecular Dynamics GEL TIFFs
• OME-RC2
• Photoshop
• JPEG
• MPEG
• QuickTime
• AVI
• MP4
• iTunes movie

A. Memory plays a significant role in the speed and performance of the computer. Allocating more memory for larger files can improve the software's performance. Under Edit | Configuration Settings, the Frame Buffer Size can be adjusted to determine the optimal setting. Here are some suggested settings:

A. 4 GB images on 32-bit Windows, Mac or Linux. No known limit in 64-bit operation.

A. The answer depends upon the version of Mac OSX currently running. One solution is to take the latest Java version available for the OSX release installed. Select the menu item Apple-Software Update.... It is recommended to take all the updates to Java 6 for the best performance.

A. Yes. With the release of softWoRx Explorer 2.0 computers configured for non-English languages are supported.

A. Yes. Some anti-virus programs may attempt to block the web-based registration process of softWoRx Explorer. Before starting the registration process, turn off the anti-virus or firewall protection, register softWoRx Explorer and then restart the anti-virus protection.

A. Report feature enhancement requests, bugs or problems via the web on the softWoRx Explorer feedback page.